Help & Knowledge Base

Got Questions? We've Got Answers

Explore frequently asked questions, salon diagnostic workflows, pricing guidelines, and our formal statutory grievance redressal channels.

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BOBBEE is an AI-powered Strategic Intelligence (SI) platform designed specifically for the Beauty & Wellness industry by VOCOOS (operated by VIXOM SYSCORP LLP). It provides instant operational advice, automated rate card audits, customized Standard Operating Procedures (SOPs), staff job descriptions, hygiene checklists, and customer consent forms tailored to your exact business type and city.

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BOBBEE Pro is available for ₹5,999 per month (plus applicable GST). It includes unlimited AI consultations, full access to the Beauty & Wellness Knowledge Bank, automated rate card audits, unlimited custom document generation, priority cloud generation, and dedicated email support.

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Statutory Redressal

Support Escalation & Grievance Redressal Mechanism

As referenced in Section 24 and Section 26 of our Terms of Service, we follow a strict multi-tier escalation framework in compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

Level 1Step 1

Frontline Customer Support

Within 2 to 4 business hours

General inquiries, dashboard navigation, password resets, prompt guidance, and subscription setup.

Contact Channel:support@vocoos.com
Level 2Step 2

Technical & Document Specialist

Within 24 business hours

Rate card extraction audit failures, custom SOP spreadsheet formatting, and GST billing discrepancy resolution.

Contact Channel:advisory@vocoos.com
Level 3Step 3

Statutory Grievance Officer

Acknowledgement within 48 hours · Resolution within 30 days

Formal statutory disputes, privacy rights requests under DPDP Act 2023, copyright (IPR) complaints, and contractual issues under IT Act 2000.

Contact Channel:grievance@vocoos.com

Official Support Email

For account, diagnostic, and prompt questions. Monitored continuously with rapid response.

support@vocoos.com

Executive Inquiry Desk

Submit an official message directly to our admin console for priority operational consultation.

Open Inquiry Form
Instant AI Intelligence

Need Immediate Salon Guidance?

You can talk to BOBBEE SI directly in our interactive chat studio. Upload your rate card, ask operational questions, or generate complete staff SOPs in seconds.

Open BOBBEE Chat Studio