Terms of Service

Structure. VIXOM SYSCORP LLP is the legal entity that owns and operates the VOCOOS brand and the BOBBEE product. "VOCOOS" is a brand and platform (www.vocoos.com). "BOBBEE" is a separate product offered by the Company under the VOCOOS brand. Wherever these documents say "VOCOOS" or "BOBBEE", they refer to products and brands of the Company, and the only contracting party is the Company.

Relationship with the VOCOOS Terms. Your use of www.vocoos.com (jobs, brand deals, courses) is governed by the separate VOCOOS Terms. These Terms govern BOBBEE. For anything relating to BOBBEE, these Terms prevail. A BOBBEE account does not automatically create a VOCOOS account, and the reverse, unless we expressly say so at sign-up.

Business information (as required for online service providers in India). Legal name: VIXOM SYSCORP LLP. LLPIN: [LLPIN]. GSTIN: [GSTIN]. Registered office: [FULL REGISTERED OFFICE ADDRESS], Mumbai, Maharashtra, India. Support: [support@vocoos.com]. Legal notices: [legal@vocoos.com]. Grievance Officer: see Section 24.

• "Account" means the registered profile you create to use the Service.
• "Content" means everything you submit to the Service, including prompts, messages, files, images, documents, data, business information and feedback.
• "AI Output" means any response, analysis, summary, recommendation, report, draft, template or document generated by the Service in response to your Content, including any "Generated Document".
• "Subscription" means the paid monthly plan that gives access to the Service as described in Section 5.
• "Protected Parties" means the Company and each of its present and former partners, designated partners, founders, owners, promoters, directors (if any), officers, employees, consultants, contractors, agents, affiliates, successors, assigns, licensors and service providers, and the VOCOOS and BOBBEE brands, products and platforms.
• "Third-Party Provider" means any independent provider of AI models, cloud hosting, payment processing, analytics, communication or other services used to operate the Service.

BOBBEE lets you chat with an AI assistant focused on beauty and wellness topics, attach files for analysis, receive solutions and reports, and purchase generated documents. BOBBEE uses retrieval-augmented generation (RAG): responses are produced by combining AI models with knowledge-base material and the Content you provide. This means responses depend on the quality and completeness of what you provide and what the knowledge base contains.

• Phase 1. The Service currently consists of chat, file attachment and analysis, report/solution generation and Generated Documents.
• Future features (Phase 2 and beyond). We may introduce new features, such as social-media management or other AI agents. Such features may be offered in beta, may require you to connect third-party accounts, and will be subject to additional terms and permissions that we will present before you use them. You will never be deemed to have authorised an agent to act on a third-party account unless you expressly do so.
• Changes and availability. We may modify, suspend, limit or discontinue any part of the Service, including underlying AI models, features, file-size limits, usage limits and fair-use thresholds, at any time. We do not guarantee that the Service will be uninterrupted, error-free or always available.

• Age and capacity. The Service is for persons aged 18 years or older who are competent to contract under the Indian Contract Act, 1872. If you use the Service on behalf of a salon, business or organisation, you confirm you have authority to bind it, and "you" includes that entity.
• Accurate information. You must give true, current and complete registration information and keep it updated.
• One account; no sharing. You may keep one Account. Accounts are personal and may not be sold, shared, rented or transferred. You may not use the Account on behalf of an undisclosed third party.
• Security. You are solely responsible for your credentials and all activity under your Account. Tell us immediately at [security@vocoos.com] if you suspect unauthorised access. We will never ask you for your password or an OTP.
• Our right to refuse. We may decline registration, or restrict or disable an Account, where we reasonably believe these Terms or the law have been or may be breached.

• Recurring payments. If you opt in to recurring payment at checkout, you authorise us and our payment gateway to charge your chosen payment method every month until you cancel. Where required by RBI rules, you will receive a pre-debit notification and may be asked for additional authentication. If you do not opt in, you must pay manually before each cycle ends to keep access.
• Cancellation. You may cancel at any time from your account settings or by writing to [support@vocoos.com]. Cancellation takes effect at the end of the current paid month; you keep access until then. Cancelling does not by itself entitle you to a refund (see Section 6).
• Price changes. We may change fees prospectively by giving at least 30 days' notice (by email or in-app notice). The new price applies from your next renewal. If you do not agree, cancel before that renewal.
• Payment processing. Payments are processed by [PAYMENT GATEWAY NAME] and its banking partners. We do not collect, see or store your card, UPI, net-banking or bank details. The gateway's terms and privacy policy apply to payment processing. We are not responsible for gateway, bank or network failures, delays or charges.
• Failed payments, chargebacks. If payment fails, we may suspend paid features until payment is made. Initiating a chargeback or payment dispute without first contacting us in good faith, or fraudulent use of a payment instrument, is a breach of these Terms and may result in suspension and recovery of costs.
• Taxes and invoices. Fees include GST at the applicable rate. Tax invoices are issued to the billing details you provide. You are responsible for providing accurate GST details if you need an input-tax-credit invoice.

The Service is a digital service that is delivered immediately and consumed on use. Subject to the limited exceptions below and any refund that is mandatory under applicable Indian consumer-protection law, fees are non-refundable.

• Limited 50% refund of the first Subscription payment. You may request a refund of 50% of your first monthly Subscription payment if (a) you request it in writing within seven (7) days of that payment, and (b) you have not used the paid features in that period (no chat prompts, no file uploads, and no Generated Document created). No refund is available on renewals.
• Duplicate or erroneous charges. If you are charged twice, or charged in error, we will refund the excess amount in full once verified.
• Paid but not delivered. If you pay for a Generated Document and, due to a technical fault on our side, it is not delivered, we will regenerate it at no extra charge or, if we cannot, refund that document fee.
• No refund for dissatisfaction with the content, tone, accuracy, completeness or commercial usefulness of an AI Output; for Generated Documents that have been delivered; for unused portions of a month; for Accounts suspended or terminated for breach; or for your failure to cancel before renewal.
• Timing. Approved refunds are returned to the original payment method, normally within 7 to 10 working days, depending on your bank or the gateway.

• A Generated Document is created from the Content and instructions you give. You are responsible for the accuracy and completeness of those inputs.
• Each generation is billed at the fixed price displayed at checkout. A request to generate again (or to generate a different or updated document) is a new generation and is charged again, unless we expressly state a free revision or retry at checkout.
• Generated Documents are drafts and templates only. They are not legal, tax, regulatory, medical or professional advice and are not reviewed by a lawyer, doctor, accountant or other licensed professional. You must review, adapt and, where appropriate, have them checked by a qualified professional before you rely on or use them. We are not responsible for the consequences of using a Generated Document as it is.
• We do not guarantee that a Generated Document will be accepted by any authority, client, employee, supplier, insurer or court, or that it complies with any specific law.

Ownership. You retain ownership of your Content.

Licence to us. You grant the Company and its service providers a non-exclusive, worldwide, royalty-free, sub-licensable licence to host, store, copy, index, embed, analyse, process, transmit and display your Content as needed to: (a) provide, secure, support and personalise the Service; (b) remember your chat history, files and Generated Documents so we can generate future solutions for you; (c) generate and improve AI Outputs for your Account; (d) detect and prevent fraud, abuse and violations; (e) comply with law and lawful requests from authorities; and (f) create de-identified or aggregated data that does not identify you, to improve and analyse the Service. This licence continues for as long as we retain your Content under the Privacy Policy.

Your promises about Content. You confirm that you own or have all rights, licences and consents needed to submit your Content and for us to process it as described, and that it does not violate any law or third-party right. In particular:

• If your Content includes personal data of other people (clients, staff, candidates, customers, models), you must have a lawful basis and any required consent or notice before uploading it. You must not upload client health or medical records, government ID numbers, financial credentials, passwords or similar highly sensitive data unless it is strictly necessary and you have the required consent.
• You must not upload the data of persons under 18 unless you are their parent or lawful guardian, or you otherwise have valid consent under law.
• You must not upload malware, material you are contractually barred from sharing, or content that is unlawful, infringing, defamatory, obscene or otherwise prohibited under Section 10.

Backups and deletion. You can delete conversations, files and Generated Documents where the deletion function is available in the Service, or request deletion by contacting [privacy@vocoos.com]. Deletion removes the item from your visible Account and active systems on the timelines in the Privacy Policy. Copies in backups and records that we must keep by law may persist for the periods stated there. We are not responsible for losing Content after deletion or termination, so keep your own copy.

AI can be wrong. AI Outputs are generated automatically by probabilistic models. They may be inaccurate, incomplete, out of date, biased, inconsistent, fabricated or unsuitable for your situation, even when they sound confident. Do not treat any AI Output as fact, advice or a guarantee.

• Your responsibility. You alone decide whether and how to use an AI Output. You must independently verify it (including product claims, ingredient or formulation information, regulatory references, prices, dates, laws and procedures) and take qualified professional advice before acting on it.
• Not professional advice. AI Outputs are not medical, dermatological, trichological, nutritional, psychological, legal, tax, accounting, financial, employment, regulatory or safety advice, and do not create any professional relationship with us.
• No unique outputs. Because AI is generative, similar or identical outputs may be produced for other users. As between you and the Company, and subject to third-party rights and our rights in the Service, you may use AI Outputs generated for you for your own lawful business or personal purposes. We give no warranty that an AI Output is original, non-infringing, protectable by copyright, or free of third-party rights.
• Marketing and claims. If you use an AI Output in advertising, packaging, product descriptions or client communication, you are solely responsible for substantiating every claim and for compliance with advertising, consumer-protection, cosmetics, drugs and labelling laws.
• Third-party AI. Outputs are produced with the help of Third-Party Providers' AI models. We do not control their behaviour and are not responsible for their errors or availability.

You must not, and must not help anyone to:

• use the Service for any unlawful, fraudulent, deceptive or harmful purpose;
• generate or distribute fake reviews, fake certificates, fake licences, fake testimonials, false before/after claims, impersonation, or misleading advertising;
• seek or use the Service for diagnosing or treating a medical condition, for emergencies, or to create unsafe, banned or unlicensed product formulations or procedures;
• generate content that is sexually explicit, exploitative of minors, hateful, harassing, defamatory, or that promotes violence or self-harm;
• upload or process another person's data without the required consent, or attempt to extract personal data of others;
• attempt to bypass safeguards, "jailbreak" or manipulate the AI, extract system prompts, knowledge-base content or model information, or probe, scan or test the Service's security without our written permission;
• scrape, crawl, bulk-download, resell, sublicense, white-label, or build a competing service or training dataset from the Service or AI Outputs without our written permission;
• overload or interfere with the Service, use bots or automated means, or exceed reasonable usage limits;
• share your Account or circumvent payment or usage limits; or
• violate any other part of our Trust & Safety Policy or any applicable law.

The Service provides general information and productivity tools for beauty and wellness professionals and businesses. It is not a substitute for professional training, licensing, patch tests, product labels, manufacturer instructions or medical advice. You are solely responsible for complying with all licensing, hygiene, sanitation, chemical-handling, patch-testing, allergy-disclosure, client-consent, equipment-safety, cosmetics, drugs and consumer-protection requirements that apply to your services and products. We have no role in, and accept no responsibility for, any service, treatment, product, formulation or procedure that you or anyone else performs or sells, whether or not informed by an AI Output. If anyone experiences a reaction, injury or medical emergency, contact a qualified medical professional or emergency services immediately.

The Service, including its software, source code, design, interfaces, knowledge base, prompts, models and configurations, workflows, databases, text, graphics, and the names and logos VOCOOS and BOBBEE, belong to the Company or its licensors and are protected by law. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service for its intended purpose while these Terms apply. No other rights are granted. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you. To report suspected infringement, write to [legal@vocoos.com] with details of the work, the location of the material and your contact details.

The Service depends on and may link to Third-Party Providers and external websites (including AI-model, hosting, payment, analytics and communication services). We do not control them, do not endorse them, and are not responsible for their content, security, privacy practices, availability or conduct. Your use of them is at your own risk and under their own terms. Any product, brand, supplier or service mentioned in an AI Output is not an endorsement or recommendation by us.

Our Privacy Policy explains how we handle personal data. In summary, and by accepting these Terms you acknowledge and agree that:

• your account data, chats, uploaded files, Generated Documents and AI Outputs are stored in your Account so that the Service can remember context and generate future solutions for you;
• we may retain and disclose data where required by law, court order or request of an authorised government or law-enforcement authority, or where we believe in good faith that disclosure is necessary to protect rights, safety or to investigate fraud or misuse; and
• we may use your personal details (such as name, email, phone and Subscription information) to send you marketing communications only if you separately opt in, and you can withdraw consent at any time. We do not sell your personal data.

You consent to receive communications from us electronically (email, SMS, WhatsApp, push or in-app) about the Service, including account, security, billing and legal notices, which are necessary and cannot be switched off while you hold an Account. Marketing communications are optional and are covered in the Privacy Policy. Electronic communications satisfy any legal requirement that they be in writing.

• By you. You may stop using the Service and close your Account at any time (subject to Section 5 on renewals).
• By us. We may suspend, restrict or terminate your Account or access, with or without notice, if we believe you have breached these Terms or the law, if required by law or an authority, if there is suspected fraud, non-payment or security risk, or if we discontinue the Service. We will try to give reasonable notice where practicable and lawful.
• Effect. On termination your right to use the Service stops. We may delete or retain your Content in accordance with the Privacy Policy. Where termination is not due to your breach and it is practicable, we will give you a reasonable period (about 30 days) to export your Content.
• Survival. Provisions that by their nature should survive (including payment obligations, intellectual property, disclaimers, limitation of liability, protection of Protected Parties, indemnity and dispute resolution) survive termination.

To the maximum extent permitted by law, the Service and all AI Outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, uninterrupted or error-free operation, or that AI Outputs will achieve any result. Our Disclaimer forms part of these Terms.

To the maximum extent permitted by law:

• No indirect or consequential loss. The Protected Parties are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for any loss of profit, revenue, income, business, clients, goodwill, reputation, opportunity, data or anticipated savings, arising from or relating to the Service, whatever the legal theory.
• No liability for AI Outputs and your decisions. The Protected Parties are not liable for any loss, damage, injury, penalty, claim, regulatory action or expense (whether financial, business, health, property, legal or otherwise) arising from your or any other person's use of, reliance on, or inability to use any AI Output, Generated Document, information, recommendation or product or service mentioned on the Service.
• No liability for third parties. The Protected Parties are not liable for acts, omissions, content or conduct of any user, client, supplier, Third-Party Provider, payment gateway, bank, telecom or hosting provider, or for unauthorised access, data loss, cyber-attack, virus or breach that occurs despite reasonable safeguards.
• Cap. Our total aggregate liability to you for all claims arising from or relating to the Service or these Terms will not exceed the total fees you actually paid to the Company for the Service in the three (3) months immediately before the event giving rise to the claim. [Cap to be confirmed by your lawyer.]
• What is not limited. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Indian law, including liability for fraud or wilful misconduct, or any statutory rights you have as a consumer.
• Business users. If you use the Service for business, including operating a salon, brand or other commercial venture, you acknowledge that the fees reflect this allocation of risk, and that you are responsible for your own business decisions.

• Company only. Your contract is solely with the Company. The Company is a limited liability partnership; its partners, founders, owners, promoters, directors (if any), officers, employees and contractors act for the Company and are not parties to these Terms and have no personal liability to you in connection with the Service, to the fullest extent permitted by law.
• Claims only against the Company. You agree that any claim you may have arising out of or relating to the Service, its content, AI Outputs, Generated Documents, data, payments or these Terms will be brought only against the Company, and not against any other Protected Party in their personal capacity.
• Benefit of Protected Parties. The Company enters into these Terms for itself and as agent and trustee for the benefit of each other Protected Party, and each Protected Party may rely on and enforce Sections 9, 17, 18, 19, 20 and 23.
• Release. To the fullest extent permitted by law, you release the Protected Parties from all claims, demands, losses and damages (known or unknown) arising from the use of the Service, AI Outputs, Generated Documents, reliance on any information, your Content, your dealings with any third party, or the acts of any other user, except for liability that cannot lawfully be excluded under Section 18.

You agree to defend, indemnify and hold harmless the Protected Parties from and against all claims, demands, proceedings, losses, liabilities, damages, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your Content; (c) your use, publication, distribution or reliance on any AI Output or Generated Document, including any claim by a client, employee, customer, regulator or other third party; (d) your services, treatments, products, advertising or business; (e) your breach of these Terms or any law; (f) your infringement of any third-party right or breach of privacy or data-protection law, including uploading personal data without proper basis; or (g) any fraud or unauthorised activity by you or through your Account. This obligation survives termination.

The Company is not liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, epidemic, war, terrorism, civil unrest, strikes, government or regulatory action, changes in law, failure or outage of internet, telecom, power, cloud, AI-model or payment-gateway services, cyber-attacks and other infrastructure failures.

We may update these Terms from time to time. Material changes will be notified by posting the revised Terms with a new "Last Updated" date and, where the change is significant or required by law, by email or in-app notice, generally at least 15 days before they take effect. Your continued use after the effective date means you accept the revised Terms. If you do not accept, stop using the Service and cancel your Subscription before the next renewal. The version in force on your date of purchase applies to that purchase's fees and refund terms.

• Governing law. These Terms are governed by the laws of India.
• Step 1: Resolve informally. Before starting any proceeding, you agree to write to [legal@vocoos.com] describing the dispute and to try in good faith to resolve it for at least 30 days.
• Step 2: Arbitration. Any dispute that is not resolved informally will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 before a sole arbitrator appointed by the Company and notified to you, or by mutual agreement. The seat and venue is Mumbai, the language is English, and the award is final and binding.
• Courts. Subject to the above, the courts at Mumbai, Maharashtra have exclusive jurisdiction, including for interim relief and enforcement of an award.
• Consumer rights preserved. Nothing in this Section limits any right you have under the Consumer Protection Act, 2019 to approach a Consumer Commission, or any other right that cannot be waived by agreement.
• Access from outside India. The Service is operated from India. If you access it elsewhere, you do so at your own initiative and are responsible for compliance with local laws.

In accordance with the Information Technology Act, 2000 and rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer is: [[NAME]], [DESIGNATION], VIXOM SYSCORP LLP, [FULL ADDRESS], Mumbai, Maharashtra, India. Email: [grievance@vocoos.com]. We acknowledge complaints within 48 hours and aim to resolve them within one month, or sooner where the law requires. See the Help page for how to escalate.

• Entire agreement. These Terms, with the Privacy Policy, Disclaimer, Trust & Safety Policy, Cookie Policy and any additional terms shown at checkout or for a feature, are the entire agreement between you and the Company for the Service.
• Order of priority. If documents conflict, the feature-specific terms prevail for that feature, then these Terms, then the other policies.
• Severability. If any provision is held invalid or unenforceable, it will be replaced by a valid provision closest to its intent and the rest remain in force.
• No waiver. Failure to enforce any right is not a waiver of it.
• Assignment. You may not assign these Terms. The Company may assign them, including in a merger, acquisition, restructuring or sale of assets.
• No agency or partnership. Nothing in these Terms creates an agency, partnership, joint venture, employment or fiduciary relationship between you and the Company or any Protected Party.
• Language. The English version prevails over any translation.
• Notices. Notices to you are sent to the email or mobile number on your Account. Notices to us must be sent to [legal@vocoos.com] with a copy by post to our registered office.

Legal: [legal@vocoos.com] | Support: [support@vocoos.com] | Privacy: [privacy@vocoos.com] | Grievance: [grievance@vocoos.com] | Security: [security@vocoos.com]

Items in yellow brackets must be completed with the Company's actual details before publication. These Terms should be reviewed by an Indian technology and e-commerce lawyer before going live.