Trust & Safety Policy

VOCOOS aims to reduce fraud and unsafe conduct through a combination of Platform design (verification badges, reporting tools), proactive monitoring, and User reports. This Policy does not create a guarantee that fraud or unsafe conduct will never occur, and does not make VOCOOS a party to, or responsible for, disputes or misconduct between Users, as set out in our Terms of Use.

• Identity fraud or impersonation of a person, salon, brand, or organisation
• Fake or non-existent Job listings, Brand Deal Campaigns, or Courses
• Advance-fee scams, requests for upfront payment as a condition of a Job, Campaign, or Course benefit
• Requests for OTPs, passwords, or bank/card credentials through the Platform
• Fake certificates, credentials, or accreditation claims
• Fake or manipulated reviews and ratings
• Phishing links or malware distributed through messages or listings
• Payment fraud, including chargebacks or payment-instrument misuse in connection with a Subscription
• Account takeover or unauthorised use of another User's account
• Spam or unsolicited bulk messaging

• Verify the identity and credentials of an Employer, Brand, Course Provider, or Professional before meeting in person or entering into any financial arrangement
• Never share OTPs, passwords, or full bank/card details with another User or anyone claiming to represent VOCOOS
• Be cautious of unusually high compensation offers, requests to move communication off-Platform immediately, or pressure to act urgently
• For in-person salon visits, workshops, or service appointments arranged through the Platform, take standard personal-safety precautions (share your plans with someone you trust, meet in public or professional settings where possible)
• Report suspicious behaviour promptly using the Platform's reporting tools

Users can report suspected fraud, scams, fake listings, fake reviews, harassment, or unsafe conduct using the "Report" function available on Jobs, profiles, Brand listings, Courses, content, and messages, or by contacting [trustandsafety@vocoos.com]. Reports are reviewed by our moderation team; we may request further information from the reporting User.

VOCOOS's internal Moderation and Fraud SOPs (not published) define the detailed escalation paths, owners, and timelines behind each level above.

Depending on severity and findings, VOCOOS may remove or restrict Content or listings, suspend or terminate accounts, require re-verification, restrict messaging, preserve evidence, and cooperate with law enforcement or regulators where legally required, consistent with the Moderation, Suspension and Termination section of our Terms of Use.

VOCOOS maintains an internal record of confirmed violations associated with an account. Repeat or serious violations may result in permanent removal from the Platform and, where appropriate, referral to law enforcement. A User removed for fraud or serious misconduct may be barred from creating a new account.

This Policy is a description of our practices and does not create any additional contractual obligation beyond what is stated in our Terms of Use. Nothing in this Policy overrides the Limitation of Liability, Indemnification, or User-to-User Disputes provisions of the Terms of Use.

Version 1.0 (Draft) — VOCOOS Trust & Safety Policy